Return and Exchange

Returning and returning to return/exchange of products must be submitted to the seller Taganemisavaldus within 14 days of receipt of the goods. The Taganemisavaldust can be presented as follows: by sending a free-text e-mail to the address naomi@naomi.ee the subject of the return letter must include:

  • Return product code, name, price
  • Checkout Date
  • Reason for return or request for conversion of product

The customer's name and email address are free of charge and there are 3 options: 1.       Return via Pakiautomaadi Add the package to the filled tagastusleht and pack the recoverable package so that it cannot be opened without tampering with the package. Remove the old Aadresskaart. To send the parcel, enter the Tagastuskood sent to you in the parcel terminals (you can find it in the package receipt notice). ID gives you the necessary aadresskaardi and opens the door. The return reaches the e-store within 3 business days. 2.      Return via post Office Add the package to the filled tagastusleht and pack the recoverable package so that it cannot be opened without tampering with the package.  Inform the Post office employee that you want to return the PÕLDMA trade AS Denim Dream e-store subscription to Kullersaadetisena and you can return the package free of charge.  The return reaches the e-store within 3 business days. 3.      Return to one of our stores add the package to the filled tagastusleht. The Klienditeenindajad of the stores will forward the return to the E-store where Ümbervahetamis or tagastusprotsess is carried out. The return reaches the E-store within 5 business days. nb! Tavakaupluses money is not returned. The Ümbervahetamis or tagastusprotsess of the goods is performed only at NAOMI's e-shop. We will send a confirmation to your email address on receipt of the return. Tavapoodidest to Asendustoodet, unfortunately, cannot choose. In the case of a refund, the refund shall be made to the same account on which the order was paid, within 14 days from the date of submission of the tagastusavalduse. If the product is returned, the amount of transport paid to the customer is not refundable. The object to be recoverable or returning shall not be damaged or kandmisjälgedega, it must be in the original package and all Originaaletiketid must be attached to the product. Please always open the container carefully without damaging it. If the packaging cannot be opened without tampering, the product to be returned does not have to be in the original package.

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